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Interactive voice response
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#	Item
611	Case Study St. Jansdal Hospital “The target is to help all callers within 25 seconds. This can only be done costeffectively with Business ConneCT.” Ton Luigjes Add to Reading List Source URL: www.nec-enterprise.com Language: English - Date: 2013-09-18 09:34:15 Mitsui NEC Interactive voice response Voice over IP Call centre Electronic engineering Technology Electronics
612	Case Study SV8100 & UCB Bay Photo Photography service helpdesk gets a UCB boost Most on-line businesses maintain contact centres that enable their Add to Reading List Source URL: www.nec-enterprise.com Language: English - Date: 2013-09-18 09:34:08 Telephony Network performance Electronic engineering Interactive voice response Queueing theory Toll-free telephone number Business Virtual queue Statistics Computer telephony integration Call centre
613	Predictive Customer Interaction Management for Insurance Companies An architecture that enables insurance carriers to leverage realtime events to accurately Add to Reading List Source URL: www.tibco.com Language: English - Date: 2015-01-19 09:08:13 Customer experience Call centre Interactive voice response Customer interaction management Customer relationship management Sales Supply chain management Co-creation Marketing Business Customer experience management
614	GENERAL GUIDANCE NOTE The conduct of live services PhonepayPlus Guidance Note General The conduct of Add to Reading List Source URL: code.phonepayplus.org.uk Language: English - Date: 2013-11-19 06:14:48 Telephony Telecommunications in the United Kingdom Premium-rate telephone number Caller ID PhonepayPlus Voice over IP Telephone numbers in the United Kingdom Interactive voice response 3G Electronic engineering Videotelephony Electronics
615	Answering Two Key Questions… “What do customers want in a great service experience?” “What do customers and companies want from the technology behind that great customer experience?” Add to Reading List Source URL: callcenter-verband.de Language: English - Date: 2013-06-05 04:22:52 Electronic commerce Customer experience Interactive voice response Online shopping Service Smartphone Chief customer officer Customer dynamics Marketing Business Customer experience management
616	CASE STUDY JUST THE VOICE TO VERIFY THE IDENTITY OF TATRA BANKA CLIENTS COMPANY: Tatra Banka Add to Reading List Source URL: www.soitron.com Language: English - Date: 2014-05-20 15:49:45 Transport Identification Surveillance Tatra banka Authentication Tatra Speaker recognition Interactive voice response Card reader Security Biometrics Cryptography
617	Unified Communications for Business (UCB) v.6.0 NEC Corporation (Thailand) Ltd www.nec.co.th Add to Reading List Source URL: th.nec.com Language: English - Date: 2012-05-24 08:15:00 Zeacom Videotelephony Unified communications Call centre Interactive voice response Voice-mail Unified messaging Contact centre PanTerra Networks Telephony Electronic engineering Electronics
618	Genesys Inbound Voice Contact Center Software Genesys Inbound Voice segments Add to Reading List Source URL: th.nec.com Language: English - Date: 2012-05-24 08:10:50 Computer telephony integration Telecommunications Virtual queue Call centre Interactive voice response Skills-based routing Sales Alcatel-Lucent Voice over IP Electronic engineering Business Electronics
619	R EDEFINING CUS T OM E R CONTACT Applications for Businesses made simple Imagine the perfect communication solution. It would have the best components from the best business telephone systems and contact Add to Reading List Source URL: www.cirrusresponse.com Language: English - Date: 2013-10-21 07:39:06 Call centre Virtual PBX Business telephone system Interactive voice response Cloud computing Cloud Telephony Computer telephony integration Electronic engineering
620	Swyx Technical Informations (EN[removed]indd Add to Reading List Source URL: www.swyx.com Language: English - Date: 2015-02-11 03:51:32 Electronics Session Initiation Protocol VoIP phone Telephone number mapping SIP connection T.38 Interactive voice response Integrated Services Digital Network Comparison of VoIP software Voice over IP Videotelephony Electronic engineering

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